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Customer Service: Getting Back to Basics

Customer Services: Getting Back to Basics

Every business talks about good customer service and I have yet to come across a business that admits to bad service – but what does “good customer service” actually mean?
We’ve spent some time looking at this at JAM. Many businesses believe that customer service involves being nice to your clients [...]

A day in the life of messagebot

Although I’ve been featured a number of times on the JAM Blog this year, I wanted to give everyone a taste of my daily chores.

My main role in life is to keep an eye for any mentions on Twitter from our clients, and pass on the necessary information to the operators. Check out this video [...]

More awards for JAM?

It is a huge honour to announce that JAM are a triple finalist at the  Hertfordshire Business Awards later this month. This follows on from our best ebusiness award at FSB Hertfordshire.

JAM has been nominated as a finalist for the creative award innovation award which is recognition of our telephone answering service software [...]