Recently I posted an article on a new feature we recently introduced for our Answer.co.uk client base initially.
It is our new method of handling cold calls. The initial feedback has been really positive and a few clients have already benefited from the new feature.
From our perspective we also benefit because it helps reduce our customer service load, and potentially at the same time blocking out future calls.
A few minor changes have been made to the process.
These are shown in the screen shot below. The options for marking a call as spam now includes where a caller fails to alert the operator they have a wrong number.
This is particularly frustrating for us as we then have to take a full message which ultimately doesn’t help anyone.
A further addition is the ability not to block a number if the client doesn’t wish to.
